How technology is transforming the way airlines handle your luggage - Dallas News

What about the rise of self-service bag drop stations?

That's something that's increasing more and more. You're seeing lots more self bag drop solutions being implemented at airports.

What also will come about with that is the use of single token travel, being able to use your face not only to check yourself in, but to also to check your bag to speed up that entire process. It's a great way to improve the passenger experience. Just walk up, show your face, drop your bag and away you go into the airport.

How do you think passengers will react to more facial recognition technology at airports?

I think you're always going to have people who are a bit reluctant to adopt new technologies.

The same happened with self check-in, kiosk check-in, mobile check-in. There's always going to be a really slow ramp up of these technologies, but once they actually use the service, they'll quickly see the benefits of doing so.

SITA has this application we call Smart Path where you can register your biometrics against your passport and your traveling details, and then basically you can walk through the airport, just by showing your face.

How much of an improvement to the passenger experience is that? It's quite futuristic but it's something that we're trialing now.

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