Otis Elevator Co. has come a long way from being an elevator pioneer in the 1850s. Today, the company’s elevators and escalators carry two billion people daily, and technology is driving sales and servicing of equipment.
As high-rises keep growing taller, more connected and more efficient, there is increasing pressure on Otis and rival elevator companies Schindler, Kone and Thyssenkrupp to reduce wait times for rides and to personalize experiences—for instance, by allowing riders to call elevators from smartphones.
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